BN
Busisiwe N

1 reviews | Active since Jun 2023

24 Sept 2023, 09:41

Bad

Guys don't ever buy vouchers using capitec..they **** our voucher on top of that they don't help...u must load airtime to call them even if u request them to call u back course u don't have airtime they don't...i bought a ott voucher an hour ago but I didn't receive it till now n is the second time I came across this .

0
Replies (4)
Capitec Bank
Capitec Bank's reply24 Sept 2023, 09:43
Official
Good day Busisiwe 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
BN
Busisiwe N's update24 Sept 2023, 12:12
Reviewer Update
Since I needed help to get my ott voucher 09:00 till now I don't get help😕..ive been on a call I ve been on WhatsApp till now..no help..they keep changing agency
BN
Busisiwe N's update24 Sept 2023, 12:13
Reviewer Update
If u capitec want to **** my R100 just say so then I will close my account with you n join other banks that takes their customers concern seriously
Capitec Bank
Capitec Bank's reply24 Sept 2023, 13:01
Official
Good day Busisiwe 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank