Bad

So I did a stop order via the banking app but stop order didn’t go through which is ok but now I’m applying for a consolidation loan at OM on my capitec statement shows that I have a once off SO I’ve been to branches to ask for a letter stating that I don’t have a stop order because when I check on the app it’s not there and even On internet banking , for me to get the consolidation loan I need a letter atleast stating that the SO is not there , I went to the branch even called the head office but no one can assist , I just need a drafted letter confirming that I don’t have a stop order , when I call the head office they told me that they have sent my request and gave me a ref number and told me about 4 working days I can’t wait for that long and I feel like my so called bank is failing me ...here is the ref number please assist ***7.... I then had a chat with them on Twitter no one assisted me no one could even write me the ****** letter I mean it’s not my fault that ur naming app is not sync with your systems They said they have escalated the Matter but I didn’t get any ref number or anything I’m so annoyed I’d rather go to another bank where I’ll pay ridiculous charges than a bank that doesn’t put me first as a cusgomer