Back to square one

Months later and we are still not one step further. After my previous complaint the complaints department did call me and we tried to get things sorted, however to no avail and we are still stuck with a business account we cannot use that keeps accruing banking and account fees. We keep receiving statements we cannot pay and we are unable to use the account at all. I have sought legal council and this is unfair and unjust financial exploitation. This is cause for legal action! I am so terribly disappointed.