BAB SERVICE

my wife has a personal loan with Capitec Bank and was recently retrenched ********ly and we took the matter to CCMA, we went to the branch to advise capitec of the situation,provided supporting documents and we wanted to make arrangements for me to continue with the debt at a reasonable amount since we only have one income now however the call centre did not want to hear any of that,they did not even want the retrenchment letter or anything we were just told that they want the money and we have to make a plan, my wife has been receiving threatening smses for legal actions, we tried calling the call centre again to explain that she is no longer working but the lines rings for over 30minutes with no answer, we have since been making payments of the amounts that we can afford till to date, we need someone to contact my wife and hear her story and make arrangements then i continue with the debt and we need that to ot updated on the system to avoid threatening calls and smses, we will appreciate your urgent response.