Baaaaad customer service from employee named Cindy at Witbank branch

I was at a capitec branch in witbank. I asked the lady at door that my mother in law is in the car because she struggle to walk. She was at sassa and they got her name wrong on her proof of bank. She said my mother in law must come in. I said i will phone her but can she please give me a ticket. She said no. I we are in this ****ty situation due to them not doing their work properly and then she said i must not use fawl language when talking to her. My mother in law came and she stood there with a really bad attitude. I said please give me a ticket now and she then gave me a bad look and gave it to me. We walked in and the manager said i must leave the branch because i use fawl language. I phoned the complaints department and they spoke to her. She then said Cidy the lady in front said i said she is pathetic and ****. I spoke to the lady over the phone and she said sorry for my experience. I then said i feel cindy must apologize. But yes nothing will come from it. Capitec must work on the people working for them. She was really rude and kept on talking in her language.