Ba service

I have loans with Capitec Bank however I lost my job in October last year so this month I was double debited with like 5/6 debit orders which left me with literally nothing in my account I called the credit department I was told that my account is handed over but I was transferred to the collections department I spoke with Kelebogile I explained my situation to her she asked if I made any arrangements I told her no she said because it's an external bank she won't be able to reverse them for me and advised that I must email my FNB statement so that they can see that indeed I was double debited which I sent and then followed up after sending it then I spoke with a different consultant that told me that she can not assist me because I did not make arrangements I asked her who was I suppose to make arrangements with if my account is handed over I am very disappointed at the fact that almost R6000 was debited from my account I even told her I am not saying I don't want to pay they can take a portion but not that much so that I can atleast be left with money to buy food for my children which is a basic necessity it's enough that we are faced with COVID19 pandemic but to suffer from hunger aswell is not fair I am really depressed about not knowing how I will survive the whole month with no food because of Capitec Bank's unwillingness to assist.