Ba bad service from Dikeledi at Bree branch

Hi capitec I am not have with the service I received from Bree street Branch Jhb, I went into the branch there was no one at the door to give us correct query cards so I decided to press tranact and got ticket number 101, then I sat down, I saw a lady wearing a yellow jersey a dookie and Jeans, she was standing by the door I went to go ask tell her about my app situation and she said open the app as i was opening it she turned and spoke to one of the guys behind the desk then she left me and proceeded to fetch some papers without saying a word to me, then I decided to go sit, thwn she too the papers to one of the client who was sitting by the branches and after assisting her she just went back to the door and I was looking at her. The next thing because our eyes were locked and I guess out of guilt she calls me and I was furious because I was left like a piece of **** because I was not that important to her, then I began to vent my anger then she was speaking back trying to defend her actions and I asked for her name badge and guess what she just went to fetch it and threw it with attitude on the table,and I said to her you should have simply said that i was busy with another client I am just standing here waiting for her papers to print so the papers are ready let me attend to her then i will come back to you, thats all, I started swearing saying this is **** bank and left to go cool off, Upon my return i approached another and she asked me what is the issue I asked what is the name of this lady as I want sure she was Dikeledi she confirmed it and I said where is the branch manager I need to speak to her now, This lady Sherly said she is not available she offered to take my numbers to give to the manager, then she apologized for everything and went on to assist me,.. please view the footage and if this is the kind of attitude you teach your staff to treat us then I will be part of a company that seea nothing wrong with customer service, I have made a decision that why keep my money with a brand that does not care, you charging us even for looking at our bank cards charge for rlentering pin wrong charge us for withdrawing at capitec ATM charge us huge amounts for sending money and still charge them for receiving money yen cherry on top you give us Dikeledi to help us with stinking and appalling attitude, as if I was asking money from her

I am ****ed