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Moipone M

1 reviews | Active since Jan 2015

21 Jul 2021, 17:47

Ba

I recieved money with reference SARS then suddenly i could not access my funds at capitec, i tries to withdraw money it declined i called them and that how i found out i was not supposed to recieve money and a case was logged against me, they requested an affidavit which i did its been days now and my account is still freezed. Debit orders go off from the same account as well as my salary i have a small baby which need essentials and i cannot do anything because of of someone's else incompetency. I do mot want anything to do Capitec after the matter is being resolved i am moving to another bank they cannot priorotise their clients like they claim to.

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Jul 2021, 17:49
Official
Good day Moipone 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank