*****!!

My elderly mother went to open a savings account but what they did was sometimes else. They took my mother's confidential information and wrote to all her creditors claiming she's moving her debit orders to them. My mother went to the same branch yesterday she opened an account, she was told it's someone at the head office who wrote the email. They promised to send her a reference number but she never received it. Capitec now is giving me the run around, knowing their reputation they are not going to fix this. My mother's debit orders are due soon and if not not fixed all her debit orders will return and she might even lose policies. We demand the name of the person who wrote that email so we can open a case of *****.