Awful service Capitec Bank

I contacted Capitec Bank who I have banked with for years on the 16 July 2020. I had had R2000 deposited into my account on the 15/07. The same day it was deposited, a card purchase of R1043.01 was made while I sat at home with my card in my wallet. The following morning I contacted Capitec and was told I had only R48 remaining from my account from the R2000 as 5 card purchases of R182.90 each had since been made earlier that morning. The first consultant I logged this complaint with told me that i would be charged R160 for each transaction investigated, which in essence meant that for example on the R182.90 purchases I would only get just over R20 back. This still makes no sense to me as I do not know how I am made to pay for a crime committed against me. FRom my understanding, as well, I understand that where a card was absent during purchase, I am due my full refund. I was contacted by a Willetta Booysen the following day who informed me that she would be investigating this, she informed me that the investigation would take 30 days. It has been more than 30 days and no one has contacted me with any feedback. I find this to really be awful and insensitive especially after I had shared with the Consultants how sick I was and how much I need every penny.