Awful Poorest incompetence

The only good thing about Capitec is their prices. My tax free savings maturity date was today 13th of June instead of releasing the funds I called to be told that I will get a call on the 13th, today 13th of June I go to the bank seeing these no funds these no call, guess what I WAS TOLD THAT THE PERSON WHO IS SUPPOSED TO RELEASE THE FUNDS THEY CAN'T REACH HER SO THEY HAVE SENT HER AN EMAIL SHE WILL CALL ME. REALLY? So one employee in the Bank can cause a client not to have access to their money that person is not available? Even Tuckshops have better service. Advice :call FNB for advice I can manage all my accounts online no need to go to the bank for every minor things.