Awful experience with Capitec Forex Department

Their Forex department is so awful. I used Capitec to receive an international payment for the first time last month and the process was so awful. They only actioned my payment once I contacted them but even then getting through to their Forex department was a nightmare, I had to call them soo many times before I could get through, and two of their supposed Forex department numbers kept saying the line was busy or telling me their trading hours, like I had called them outside of those hours but it was literally in the middle of the day. I decided to give them another chance this month and I regret it so much because once again I can't get through to their Forex department, the one time I was able to get through, the consultant didn't seem to know what he was talking about and then suddenly the call was ended, and I haven't been able to get through since. Anyway, I have learned my lesson, going back to FNB because clearly this so called bank is not serious about being an actual bank. So dissapointing.