NG
Noma G
1 reviews | Active since Oct 2018
20 May 2019, 13:04
Awful customer service overall.
I have been calling the call center about a reversal on my credit account. Never ever have I dealt with people who do not care at all about customer service. When I enquire about the progress of the reversal, NOBODY has given me an outcome or at least how long the reversal will take then to top it all off, they keep you on hold only to hang up on you. I am really disappointed. I am expecting contact from this highly disappointing organization as soon as possible.
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Capitec Bank's replyOfficial
20 May 2019, 15:55I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Nandipha Mafoumba will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply20 May 2019, 15:55
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Nandipha Mafoumba will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank