PK
Portia K

1 reviews | Active since Sept 2010

10 Mar 2017, 11:29

AWAITING RESOLUTION

<p>Today marks the 17th day eversince I logged a complaint about my money that was swallowed by a Mall Of Africa Capitec Bank ATM.</p> <p> </p> <p>All i keep getting are SMSses tellig me that the matter is being attended to. I was initially told that it would take 14 days to investigate and finalize my problem. If I say 17 days I mean working days; I am excluding weekends.</p> <p> </p> <p>All I need is a response/resolution from Capitec . I cannot wait for the whole year. Can someone please find it in their hearts to take their precious and important time to get back to me with a final resolution so I can put this matter to bed ?</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Mar 2017, 12:39
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,