LD
Lulama D
1 reviews | Active since Nov 2018
11 Dec 2018, 15:43
Awaiting my cancellation letter
Very much unhappy with the service I received at the Customer care centre, I have logged in a request on friday with ref ********** 2 and since today no response or what so ever. I founed in around 11 and I was told that the letter is not done yet and they have sent emails to the lady helping me, so she'll phone me back. All I want to know is Felicia the only lady who can assist me seeing that if she not at work I am stuck. This is the worst contact center ever
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
12 Dec 2018, 09:13I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply12 Dec 2018, 09:13
Official
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
LD
Lulama D's updateReviewer Update
12 Dec 2018, 10:01Why must it take 5 working days for a request that is already in your system? What about the time I have already waited? Can I please be taken seriously, this is not good customer service of you put your own needs before that of a client. No one has evwn called to get the details of my query
LD
Lulama D's update12 Dec 2018, 10:01
Reviewer Update
Why must it take 5 working days for a request that is already in your system? What about the time I have already waited? Can I please be taken seriously, this is not good customer service of you put your own needs before that of a client. No one has evwn called to get the details of my query
Capitec Bank's replyOfficial
13 Dec 2018, 12:37Good day
As discussed telephonically, I confirm the matter has been dealt with and resolved.
Complaint ManagementCapitec Bank
As discussed telephonically, I confirm the matter has been dealt with and resolved.
Complaint ManagementCapitec Bank
Capitec Bank's reply13 Dec 2018, 12:37
Official
Good day
As discussed telephonically, I confirm the matter has been dealt with and resolved.
Complaint ManagementCapitec Bank
As discussed telephonically, I confirm the matter has been dealt with and resolved.
Complaint ManagementCapitec Bank