Awaiting feedback to respond to the ombudsman

This is the only platform were Capitec response to my queries.

I posted 3 weeks ago and they responded to my post, I than responded back with awaiting feedback no one got back to me since today.

On Friday I got the ref number from the Ombudsman (19028/20/21 FP).

Please the below comms from the lady I spoke with who called me and promised me to send me the feedback in writing ever since been waiting for her and had to send feedback to ombudsman in writing that coming from Capitec.

this is the below comms am still waiting for feedback on.......

Hi Capitec and team

hope you guys are well, just spoke with Tanya De kleek who was not so helpful with my complain. I know things might have not favored me with my complain. Tanya called me with (bad intentions) an attitude that iI won’t tell her a thing I just have to listen to her she was talking over me as if she is the one who’s is frustrated . She was not even willing to understand my frustration she kept on talking I had to beg her to listen to me.

When I treid to understand why was I charge for the card. She than advised it was because of my claim was declined and I was only charge even before the claim was logged.

She kept on advising me to speak to the ombudsman with my complain as there is nothing she can do. I than suggested to return the card as it is the assets and close the account she didn’t have no problem with that. When I asked for something documented so I can complain to the ombudsman she refused to help me.

My wish at the current moment is to return their card and be reimbursed my money, as I was never advised that ill be charge for the new card as it was my fault that I lost money on my account.

Hopefully if they can be someone who can help with account close as from the 01/08/2020 as am still waiting for funds on that account. Cant visit the branch with this pandamic we facing at the moment.