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Lerato D
1 reviews | Active since Oct 2019
15 Feb 2022, 08:36
Awaiting Feedback
After writing my review, I was promised that the bank will call me after two business days, they did and through out our conversation, the consultant promised to look into the matter and promised to get back to me..It's been more than a month and a few weeks and I haven't heard anything from them...
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Capitec Bank's replyOfficial
15 Feb 2022, 15:39Good day Lerato
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Feb 2022, 15:39
Official
Good day Lerato
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Lerato D's updateReviewer Update
15 Feb 2022, 15:49As a Capitec Bank client, I am not happy about how this matter is being handled.. Like today,if I didn't write to Hello Peter, I am still probably be laying in the dark about this whole matter There's no communication, no reassurance. I was not even given a turn around time on when I will expect this matter to be resolved.. It's quite sad for me to be sitting and twiddling my thumbs while waiting and hoping for Capitec Bank to get back to me and from their side,while they are taking their precious time.R3500 might look like nothing to them, but it's a lot for a single parent like me.. I couldn't even register for my course because of lack of money..
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Lerato D's update15 Feb 2022, 15:49
Reviewer Update
As a Capitec Bank client, I am not happy about how this matter is being handled.. Like today,if I didn't write to Hello Peter, I am still probably be laying in the dark about this whole matter There's no communication, no reassurance. I was not even given a turn around time on when I will expect this matter to be resolved.. It's quite sad for me to be sitting and twiddling my thumbs while waiting and hoping for Capitec Bank to get back to me and from their side,while they are taking their precious time.R3500 might look like nothing to them, but it's a lot for a single parent like me.. I couldn't even register for my course because of lack of money..