DC
Daniel C

1 reviews | Active since Jun 2012

08 Oct 2015, 08:16

AVOID USING CELLPHONE BANKING AND 7 DAYS RESPOND I

I call all the capitec bank customers to be very careful when doing cellphone banking. If you can miss one number of cellphone you are dead. Just imagine transferring your family money to wrong person(capitec customer also) and hoping your bank will act quickly so that you can get your family money back. They will tell you that we will contact you within seven working days. Don't trust that statement is misleading you. Just ask me I have experience of that and I am still trying to get the money back. They will come with lazy excuses that they cannot get hold of person you deposited money to. My advise to you avoid using cellphone banking of Capitec bank.

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Oct 2015, 09:09
Official
Hello Ngwanamalekac,

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank