Authorized debit order

Money was debited without authorization in my account (Thembisa Mphunyuka. a/c number: ********** 702) amounting to R450 i immediately went to the bank and the teller told me that reversing the money would cost me R40 per reversal, they told me that the money was debited by a company called Commit Technologies. This morning (01.05.2018) i called the customer care number hoping for a different answer and i spoke to the lady by the name of Siphesihle, reference number being ********** 0 and she also told me that the reversal would cost me R40 i dont understand how Capitec would want to charge me for reversal of the debited i never approved, they are very well aware of the ****s out there and yet they are not willing to protect us as their customers.