Authorization holds

Ever since I used this bank my authorizations when using bolt and Uber are banked by them and do not reflect after some time on the statement anymore. The first incident was on the 10 of December last year when I used bolt my R83.00 never came back and after some time of asking for it it didn't show on the transaction history eventually. This year on the 1st of December again Uber shows me they have voided the R143.00 of the cancelled trip but Capitec Bank still doesn't want to release it why is this the case? Now I'm being told that I cannot query transactions older than 40 days when I call customer service but there is history that I did query within the time frame but still it doesn't count what about my money? What about all the bank charges you take from my account? This is not what I signed up for and you can't keep people's hard earned money like this it's a festive season every cent matters. I need my R83.00 and R143.00 now. They are both not reflecting on my statement anymore.