Authorised amount not coming into the account after cancellation

My authorised amount from uber and bolt even after the ride has been cancelled, the money does not make it back into my account. I waited for more that 14 days and still nothing. This has been happening since last year, at first I thought it was Uber but now that I experienced it with bolt clearly its Capitec doing that. I spoke to a consultant and still my money has not been refunded. This morning in the Capitec app I was charged R98 whilst on the Uber app it was R29. Where is the rest of the money??