AM
Asanda M

1 reviews | Active since Jan 2011

03 Feb 2016, 15:30

Authenticity of a document

My brother, Lungile Duru who has a Capitec Account, his account was closed as it was not active. Today he went to re-open the account and I had to drive from work to assist him as he didn't have the proof of address. When I got there with the e-mailed statement from Multichoice. I was told that they don't accept e-mailed statement and only take posted statement. I just don't understand as to what's the difference with e-mailed statements? I used the very same statement to collect my bank card which expired at the very same Capitec..Can they apply consistency Regards Tembela

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Feb 2016, 09:30
Official
Hello mamdira123,

I acknowledge your posting, and have referred it to Ana Henriques for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank