TJ
Thabo J
1 reviews | Active since Jul 2018
23 Oct 2020, 22:08
AUNOTHRISED PURCHES FOR OVER 2K WHICH WAS FOR MY FAMILY( CRYING)
Good day I just noticed a purchase that just went direct from my card without me having to authorized for over 2000 and all that I received from Capitec is that the will investigate!!Ive just been sitting here frustrated need to buy food for my family and cant do anything the money is gone. they just gave me this case nr***2 and said I must wait 3 weeks I am asking myself what will my kids eat in that 3 weeks!!!!
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Capitec Bank's replyOfficial
25 Oct 2020, 08:24I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply25 Oct 2020, 08:24
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank