LM
Luyanda M

1 reviews | Active since Mar 2019

02 Apr 2019, 15:28

ATTITUDE WASEEMA

Good day Sir Madam

I write this report with great anger , i was at one of the branches in CBD (Golden Acre) i was depositing money on counter 1 with Waseema the attitude i received was appalling and she still urged with me when i asked her why is she so rude ' I want to be quick so that i can help other customers" Before that transpired the customer before me took her own sweet time but when i came suddenly she wants to be quick . I know they work with lots of illiterate and general workers but that not how people/customers should be treated it is unacceptable When i left i reported the matter with a guy who said he is the manager , but i could see nothing will be done as i was just another annoying client to them .

0
Replies (1)
Capitec Bank
Capitec Bank's reply03 Apr 2019, 08:57
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 

Complaint Management
Capitec Bank