TM
Thabiso M
1 reviews | Active since Mar 2021
23 Dec 2021, 10:27
Attention Worst Service Ever From Capitec Call Center!!!!!!
No assist from capitec call center , on the 27th November 2021 I called in and I was advised they cannot assist me further due to that I have previously called in and failed security check question. To my surprise I have never ever called Capitec bank call center for assistance , now I cannot be assisted I am unable to go to the branch because I need my bank statement via email urgently. Being on hold for over 12 minutes to speak to a team leader so that they can listen to the call recording claiming that I have called.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
23 Dec 2021, 10:28Good day Thabiso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Dec 2021, 10:28
Official
Good day Thabiso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
22 Feb 2022, 11:59Hi Thabiso
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 11:59
Official
Hi Thabiso
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank