PP
Patience P

1 reviews | Active since Apr 2018

08 Apr 2018, 23:14

Attention to capitec forensic

Hi I'm really disappointed with capitec bank.a month ago I was on maternity leave and a friend of mine borrowed my account because someone wanted to send him money I didn't have a problem with that because I was on leave n afraid my account with expire coz I was expecting UIF funds.now I received 50 000 in my account and I didn't get a notification and the other transactions he was doing because I have two sim cards n I was using the other one for data due to high charges of data bundles in Vodacom.so one day I needed staff for my new born and I decided to put my Vodacom sim to do cellphone banking because my friend had my bank card n he was not around so I asked my friend if I could use the money in my account I'll pay it back when I receive my UIF funds.he had no problem so I did the transfer to my neighbor so that she can get me staff for the baby.so I think my mistake started there when I sent money to my neighbor.,so last week I went back to work and I'm getting paid weekly so last Tuesday when I tried to withdraw money I couldn't coz my account was freezed by capitec.i went to the bank following day to find out whats going on and the consultant called their head office and their head office transferred us to forensic department.so forensic told me my account is blocked due to *****....I'm so angry with capitec because I was never informed before they can block my account.n what makes me more angry is that they have blocked my neighbors account also and the people that my neighbor had sent money with her account and worse part my neighbors aunt's account has also been blocked coz she once sent her money with her account and she's not working. She's having her own business to survive so the poor woman her account is freezed and she's a bread winner to her family now her kids are starving because of capitec forensic.so I'm pleading to capitec to unblock all the accounts of innocent people who knows nothing about the money because some of them are. Getting paid weekly n some of them have money in their accounts now they don't have access in their accounts because of capitec . I'm not happy with the service I received at capitec and capitec will loose clients if they continue to do like this . Please help me to get the innocent people get their accounts unblocked.my number is ********** 278.

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Apr 2018, 09:57
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply11 Apr 2018, 16:35
Official

Good day Ms Dlamini

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank