Attend to your ATMs

Item: Capitec Bank
Rating: 1
Author: Mtakababa T

It's almost December, Katlehong, Hlahatsi Branch. You guys need to make sure that we are not inconvenienced when we go to your ATMs. Please show us some respect. 30 November only one machine is working. No no no this is not right. I saw many people leaving the atm before they could withdraw. Your clientele has grown so you need to be considerate of us. ***

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

02 Dec 2019, 09:52

Please accept my sincere apology for the frustration you experienced as result of this incident.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply02 Dec 2019, 09:52

Official

Capitec Bank's replyOfficial

18 Dec 2019, 10:03

Good day Mtakababa T

Please refer to our telephonic conversation on 18 December 2019.

Our apologies for the delayed response.

Kind regards
Capitec Bank

Capitec Bank's reply18 Dec 2019, 10:03

Official

Good day Mtakababa T

Please refer to our telephonic conversation on 18 December 2019.

Our apologies for the delayed response.

Kind regards
Capitec Bank