Attempts to Simplify ease of banking is making banking impossible!!

So Capitec updated their services so that customers can do most of their banking at the ATM's, including, withdrawals, deposits, transfers etc. Great, a step in the right direction. However, when the ATM is out of cash it automatically goes offline and is rendered useless, even for services other than withdrawals. Knysna has a few ATM's and this morning they were all out of cash, hence they were offline, even though I just wanted to transfer money from one account to the other, without withdrawing any cash. I spoke to a consultant, who shall not be named, who said that no consultant will be able to assist me, even if they could. Just a tip, If you want to institute changes like this, then make sure that your devices are up to date and fully functional as it is frustrating and makes banking basically impossible, despite your efforts to simply it.