NS
Nokuthula S

1 reviews | Active since Jul 2011

04 Jan 2016, 12:29

Atrocious Service from Marcia

This morning I was at your branch in Cresta. I was given a ticket (no 20) and I waited on a queue.<br> My number was called at Teller 1 and she advised that it was an error. Marcia quickly gave me a ticket no 22 .<br> I advised her that I do not want to be served last as I was meant served before the customers that found me at Capitec.<br> She quickly told me not to worry. I sat down and I was ****ed off when your customers that found me sitting were served first.<br> I then got up and went to the lady who had initially called my ticket by error - as that resulted by my new number being the last ticket on the queue.<br> She advised me to go to Marcia and she eventually assisted me as I was irate.<br> My time was wasted, I was annoyed at Marcia's appalling service and I asked her why she did not ensure that I was assisted first and all she could say rolling her eyes was \WHATEVER".<br> This was the first time I got pathetic service from Capitec - I do hope it was the last time.<br> <br> Train your employees as that was a ****a like service!!!!<br> """

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Jan 2016, 09:31
Official
Hello N.Thuli,

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction

Complaint Management
Capitec Bank