Atrocious Customer Service - Capitec Business Banking

I am at a loss of words and extremely frustrated at the same time. My business partner and myself used to have our Business Account at Mercantile Bank, then Capitec bought them over and now we are automatically moved over to Capitec Business Banking. The informed that they are sending us our new business bank cards. Received it more than a month after the notification, then we need to activate it. Not one of the cards appears on our Online Banking Profile. I contacted Capitec Business banking via Lets Chat, there I was informed to send a secure message from the Online Banking Profile. I did as they requested. About an hour later, my card appeared on my profile and I could activate my card. My business partner on the other hand, followed exactly the same process, and almost two weeks has gone by with numerous secured messages going up and down, she tried to contact them via telephone, no assistance after holding for more than 15 min two days in a row. As I write this, the card still does not appear on her business profile. All honesty, I have no words.....