Atrocious customer service.

From 26 October I have been battling to have my account functioning. 2 days ago client care agent called Funzani was helping me sort it out. So I thought. She requested permission to return the money to the client and if I didn’t reply within 2 days they would consider the matter closed. That was on Wednesday. I rep**** on the same day and gave them my permission to do so. Thursday no response nothing. Today at 9am i receive an email saying since they received no response from me they consider the matter closed. I sent an email to the agent stating that I had given her permission and as usual crickets. I resorted to twitter and the same run around and referred me back to client care. I still have no resolution to the issue. I just want my money and leave your bank. Your customer service is atrocious to say the least.