ZP
Zulfah P
1 reviews | Active since Jun 2020
18 Nov 2021, 16:48
Atms for capitec ridiculous
I have been a capitec user for a long time and feel the service is getting more and more ridiculous by the day.
I am in westgate mall since 3pm, now I understand loadshedding is not your issue but if the tiny shop next door can have a generator what is your problem as a bank.
Now the electricity is back on and your atm is rebooting and guess what standing here I am 7 months pregnant and not a soul from capitec came to explain.
This is unacceptable. I'll just post this on your wall as well people already have very little faith in you because of the recent ***** ****s and your services.
2 atm within miles. Ridiculous man.
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Replies (4)
Capitec Bank's replyOfficial
19 Nov 2021, 07:50Good day Zulfah
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Nov 2021, 07:50
Official
Good day Zulfah
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ZP
Zulfah P's updateReviewer Update
20 Nov 2021, 06:06Someone from capitec westgate called yesterday, after I explained I was in a minor car accident on the date her colleague sent me to promanade as their atms weren't working she was unapologetic blaming everyone else and dropped the line on me. But I guess that's the service to expect from capitec nowadays and the level of respect guess it was her home time at 550pm. Pathetic really not even a call back
ZP
Zulfah P's update20 Nov 2021, 06:06
Reviewer Update
Someone from capitec westgate called yesterday, after I explained I was in a minor car accident on the date her colleague sent me to promanade as their atms weren't working she was unapologetic blaming everyone else and dropped the line on me. But I guess that's the service to expect from capitec nowadays and the level of respect guess it was her home time at 550pm. Pathetic really not even a call back
ZP
Zulfah P's updateReviewer Update
25 Nov 2021, 10:55Good day, you call me and ring for about 40 seconds as per my phone log and drop. I was unavailable for the first call as I do work.
Please contact me when you have a moment more then 49 seconds to ring please.
Regards
Please contact me when you have a moment more then 49 seconds to ring please.
Regards
ZP
Zulfah P's update25 Nov 2021, 10:55
Reviewer Update
Good day, you call me and ring for about 40 seconds as per my phone log and drop. I was unavailable for the first call as I do work.
Please contact me when you have a moment more then 49 seconds to ring please.
Regards
Please contact me when you have a moment more then 49 seconds to ring please.
Regards
Capitec Bank's replyOfficial
18 Feb 2022, 16:39Hi Zulfah
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 16:39
Official
Hi Zulfah
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank