ATM Withdrawal went Wrong

Hi To whom this may concern. On Thursday morning I went to withdraw a R1000 rand at an Express Atm next to a garage. The ATM is not a capitec ATM. Before my money came out, the ATM had a power failure. I waited till it went on again to make sure if my money won't come out. I received no money but the amount went off on my banking account and I was charged, R10 for the services of that ATM. I logged the complaint and I received an incident number(***). The agent told me to wait 14 days so that they could look into this matter. Technology can't be so slow in these times. I feel this turnaround time to resolve a problem like this is unacceptable. The service standard should be better. Times are tough out here and you need every cent that you can get. To lose an R1000 rand like this is not a good feeling. I am not satisfied with this service at all. I need my incident to be resolved ASAP. Their WhatsApp services need an upgrade, the options are limited and not useful at all. I don't want to change my bank , cause Capitec has the best fee charges and I'm happy with the services if I visit their branches. I hope we can continue our good relationship. Thank you.