ATM withdrawal dispute

I did a withdrawal of R6000 on ABSA ATM with my Capitec card on the 25 February 2024 but the ATM did not dispense the money the ATM only wrong technical error and I didn't get my cash and even a slip to show there was an error and immediately on my banking app R6000 was deducted..I logged a ticket with Capitec and I am being told about the matter will be resolved after 31 days like how ...I really don't understand...I need you guys to resolve this matter as soon as possible.