ATM withdrawal did not produce the correct amount - issue was brushed off by customer care.

Hi there,

I am reporting an issue that seems to be quite common here - another Capitec ATM with an incomplete withdrawal.

This time it was the ATM outside of the Spar in Observatory, Cape Town. I withdrew R1200 and only R1000 came out of the machine, even though the full R1200 was deducted from my account. I queried the Spar staff about it but they advised me to take it up with Capitec directly. I’m now seeing that so many of these reviews show it to be a common problem and often quite badly dealt with by Capitec itself. When I contacted the customer service number I was told they would have to look at the machine first to determine what was wrong with it, if anything, and would then get back to me.

I have not received any kind of case number or reference number by which to follow up on this matter and felt incredibly “brushed off” by the consultant I was speaking to. I hope that they do indeed make contact and rectify the mistake, but these other reviews do not give me much hope. One would hope that any bank would take their ATMs malfunctioning more seriously. Added to this, how on earth are we supposed to be content with issuing a report that seems to be moved to the bottom of the file pile when we have directly lost money, essentially _at the bank_?

Here’s hoping they get around to resolving this before someone comes up short for even more money. And if you use Capitec, apparently it’s a good idea to check that the correct amount of money has come out of the machine (not that it seems much will be done if it isn’t).

Not very impressed at all.