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NTOMBEKAYA S
1 reviews | Active since Apr 2024
18 Nov 2024, 16:10
ATM went offline while processing my deposit
Capitec ATM went offline while processing my deposit and I have never received my money. This is such an inconvenience and the complaint is taking forever to be resolved I need this money ASAP for my son for school. The reference for this dispute is *** can someone attend to this query? Excuse me but this is our money and to have to beg for it is seriously not ok.
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Replies (4)
Capitec Bank's replyOfficial
18 Nov 2024, 16:23Good day Ntombekaya
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 Nov 2024, 16:23
Official
Good day Ntombekaya
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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NTOMBEKAYA S's updateReviewer Update
18 Nov 2024, 16:32The consultant at the bank told me that this issue will be resolved today as the incident happened on Saturday and you singing a different tune which one is it? Can we try and practice some professionalism especially when you dealing with people's money?
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NTOMBEKAYA S's update18 Nov 2024, 16:32
Reviewer Update
The consultant at the bank told me that this issue will be resolved today as the incident happened on Saturday and you singing a different tune which one is it? Can we try and practice some professionalism especially when you dealing with people's money?
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NTOMBEKAYA S's updateReviewer Update
18 Nov 2024, 16:35Also, stop playing games with people's time because I just checked my service status is still stuck on SERVICE REQUEST CREATED no update on my status at all!
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NTOMBEKAYA S's update18 Nov 2024, 16:35
Reviewer Update
Also, stop playing games with people's time because I just checked my service status is still stuck on SERVICE REQUEST CREATED no update on my status at all!
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NTOMBEKAYA S's updateReviewer Update
19 Nov 2024, 11:37Thank you @Capitec for your prompt assistance with my issue I have received my payment and a special shout out to Nadine Arendse for her assistance in this matter.
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NTOMBEKAYA S's update19 Nov 2024, 11:37
Reviewer Update
Thank you @Capitec for your prompt assistance with my issue I have received my payment and a special shout out to Nadine Arendse for her assistance in this matter.