ATM went off with depozited amount of R4800.00

Good day

Am forwarding this on behalf of my mom Annie Shibambu her contact *** She did depozited the money R4800 .00 to Capitec account for TM Leponga account number *** on 30 November 2022 ant Mskamule township ,while busy depoziting the ATM went off, when she get inside the bank they show her that the money is reflecting,but the client will get the money within 14 days and they gave her reference and also called the client told her that she must be patent she will receive the money, and also gave reference ***,till to date she never received the money When she make a follow up with Capitec they told her that it was rejected, when it rejected where did the money goes, we need you to assist to get a refund Fri the bank Your intervention will be highly appreciated Thanks Vongani Shibambu Cell ***

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