Atm took my deposit

I went to chili lane Sunninghill atm deposited an amount of R3300 at their atm it then said it has a depositing error the money was not returned called customer serviced immediately. Reference: ** agents keep telling me that it’s being investigated and not sure when the money will be paid. The last agent said he cannot escalate the matter and could take 7 - 14 days that’s the last money I had. How am I going to survive without money and no one has that sense of urgency.