SM
S'fiso Maphanga
1 reviews | Active since Oct 2015
05 Feb 2020, 12:46
ATM took all my money Capitec doesnt want to assist
My mother went on the 31st to withdraw money from a Capitec Bank ATM inside shoprite Kanyamazane. She was withdrawing R600, the ATM took another R600 twice. She only got R600 and now R1200 os short from her account. She roported at the Kanyamazane branch sameday. They gave her reference no ***2. Please assist her to get her money back as she needs to use it today.
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
05 Feb 2020, 15:22I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply05 Feb 2020, 15:22
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
SM
S'fiso Maphanga's updateReviewer Update
12 Feb 2020, 15:35Good Day Capitec
Still waiting for the funds to be paid back. My mother has been going to the Kanyamazane branch for the past week. All she gets is promises of payments. Now the branch manager has sent an email to Jan Kruger. He has not responded. She is sitting in the branch and waiting for the funds. Me its simple if we don't get a responds by 4pm today or I start my complaint submission with the Banking Ombudsman.
Still waiting for the funds to be paid back. My mother has been going to the Kanyamazane branch for the past week. All she gets is promises of payments. Now the branch manager has sent an email to Jan Kruger. He has not responded. She is sitting in the branch and waiting for the funds. Me its simple if we don't get a responds by 4pm today or I start my complaint submission with the Banking Ombudsman.
SM
S'fiso Maphanga's update12 Feb 2020, 15:35
Reviewer Update
Good Day Capitec
Still waiting for the funds to be paid back. My mother has been going to the Kanyamazane branch for the past week. All she gets is promises of payments. Now the branch manager has sent an email to Jan Kruger. He has not responded. She is sitting in the branch and waiting for the funds. Me its simple if we don't get a responds by 4pm today or I start my complaint submission with the Banking Ombudsman.
Still waiting for the funds to be paid back. My mother has been going to the Kanyamazane branch for the past week. All she gets is promises of payments. Now the branch manager has sent an email to Jan Kruger. He has not responded. She is sitting in the branch and waiting for the funds. Me its simple if we don't get a responds by 4pm today or I start my complaint submission with the Banking Ombudsman.
Capitec Bank's replyOfficial
24 Feb 2020, 11:29Good day S'fiso M
I have attempted to contact you on a few occasions to no avail.
Please be advised the matter has been resolved on our side and an feedback has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
I have attempted to contact you on a few occasions to no avail.
Please be advised the matter has been resolved on our side and an feedback has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply24 Feb 2020, 11:29
Official
Good day S'fiso M
I have attempted to contact you on a few occasions to no avail.
Please be advised the matter has been resolved on our side and an feedback has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
I have attempted to contact you on a few occasions to no avail.
Please be advised the matter has been resolved on our side and an feedback has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
SM
S'fiso Maphanga's updateReviewer Update
24 Feb 2020, 15:37Good Day
My apologies. I acknowledge the resolution. Thank you for your assistance.
My apologies. I acknowledge the resolution. Thank you for your assistance.
SM
S'fiso Maphanga's update24 Feb 2020, 15:37
Reviewer Update
Good Day
My apologies. I acknowledge the resolution. Thank you for your assistance.
My apologies. I acknowledge the resolution. Thank you for your assistance.