DF
Debbie F

1 reviews | Active since Nov 2014

22 Mar 2018, 18:15

ATM *****

Withdraw money at an ATM. Some of my money was still stuck in the machine I had to pull it out, R80 was pulled into the machine. I went to them to investigate. I want my money back. They said they will investigate and phone me, still waiting for the call. After Two weeks was my dispute unsuccessfull and my money still gone. My point is nobody count money when you draw money, they can cheat all of us out of our money without realizing it. What if it happens again.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Mar 2018, 10:04
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,