1 reviews | Active since Feb 2021
Atm swallowed my Salary
Hi, before I continue I would like to add that the staff at the bank were extremely helpful and concerned about my issue. On the 31 Jan 2023 late afternoon beween 5pm and 5.30pm I made a deposit of R11200(Salary) 100 denominations the Atm jammed and showed an error message of deposit canceled I immediately called one of the capitec staff member to witness this. I immediately late a complaint with them... the atm also swallowed my card which I retrieved yesterday from bank. The latest is I now have to wait 14 days for it to be resolved with fidelity who will do a reconciliation and if there is a surplus will reimburse me. My question is why so long people have bills to pay, absolutely unacceptable this process needs to be more faster. I really am desperate for someone senior at capitec to assist me with this matter urgently. Deon Naicker.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank kindly for your response,a day has passed and no has called me.....in the interim my debit orders has returned various creditors calling me for there payments,this is absolutely not fair on Capitec....is this how your clients are treated. Not even a courtesy call!!!!
How hard can it be my money was deposited into my account not somebody else account at an ATM............SERIOUSLY GUYS!!!!!
"Patiently" waiting for feedback.
Thank kindly for your response,a day has passed and no has called me.....in the interim my debit orders has returned various creditors calling me for there payments,this is absolutely not fair on Capitec....is this how your clients are treated. Not even a courtesy call!!!!
How hard can it be my money was deposited into my account not somebody else account at an ATM............SERIOUSLY GUYS!!!!!
"Patiently" waiting for feedback.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Treating your clients as absolute fools.No backbone that's my answer to Capitec.
Treating your clients as absolute fools.No backbone that's my answer to Capitec.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank