ATM swallowed my money now I'm getting a run around.

I did a cash deposit of R17350 at one of their ATMs on the 11 of June 2022 but the machine swallowed the cash before the deposit could be completed, I called their client care immediately and they said they will investigate and get back to me within 24hours but that didn't happen so I went to the branch on Monday ,the called again and were told they will investigate and this time it will take up to 14days I left ,went back again and again only to be told the same story I don't understand what is taking soo long with my money as I am running a business and I urgently need this money to pay my employees I have been making stories to them and I just can't to it anymore The incident took place on the 11 and today is the 22 and there hasn't been any resolution