ATM swallowed my money

I went to Capitec bank to deposit cash. The fees were too much so they told me to go to the nearest cash accepting ATM as the fees are less. The first batch of notes I inserted was swallowed, the machine took about 5 minutes before displaying an error "deposit error". I got the attention of one of the staff members and she helped me log the ticket. It has been 10 days now, my debit orders have started going down and the cash is not reflecting in my account yet. Why offer a "convenient " solution if it is a nightmare in actual fact.