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Nyakallo N
1 reviews | Active since Mar 2022
08 Mar 2022, 21:21
ATM Swallowed my money!!! Bad customer service.
I’m currently having a bad experience with Capitec Bank. I deposited R20 000 into my Savings Account on the 25th of February 2021 but the ATM went out of service. I immediately went inside the branch at Horizon View, Roodepoort and I was told that they can see the funds and the money will be credited into my account within 24 hours. However that didn’t happen.I’ve been taken pillar to post with no assistance.I’m so angry right now because my life is stuck, I can’t not do anything, I need this to be fixed NOW because it’s affecting me negatively,I trusted capitec with my finances,Capitec service is horrible and I cannot refer anyone to bank with them because of their poor services.I want my money NOW.
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Replies (3)
Capitec Bank's replyOfficial
08 Mar 2022, 22:00Good day Nyakallo
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Mar 2022, 22:00
Official
Good day Nyakallo
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Nyakallo N's updateReviewer Update
09 Mar 2022, 12:09It’s midday and I haven’t received a call from Capitec .what the **** is that..I want my money now and someone needs to do their job
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Nyakallo N's update09 Mar 2022, 12:09
Reviewer Update
It’s midday and I haven’t received a call from Capitec .what the **** is that..I want my money now and someone needs to do their job
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Nyakallo N's updateReviewer Update
11 Mar 2022, 09:48Can someone urgently attend to my incident with immediate effect. 20 thousand rands is a huge lump sum of money. My monthly debit orders are not going through, I’m not using my car because I don’t have money for petrol & my child cannot have a decent lunchbox for school. This is so frustrating because it’s MY money that I’m talking about - I don’t owe the bank anything. Why am I not receiving my money? It’s been 14 days!! How am I supposed to survive?
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Nyakallo N's update11 Mar 2022, 09:48
Reviewer Update
Can someone urgently attend to my incident with immediate effect. 20 thousand rands is a huge lump sum of money. My monthly debit orders are not going through, I’m not using my car because I don’t have money for petrol & my child cannot have a decent lunchbox for school. This is so frustrating because it’s MY money that I’m talking about - I don’t owe the bank anything. Why am I not receiving my money? It’s been 14 days!! How am I supposed to survive?