ATM swallowed my money

I Deposited money into Capitec ATM on 10 September 2022 at Jane Furse crossing (Limpopo). Unfortunately the ATM failed to process my transaction and displayed a message stating that the transaction was canceled. I had already inserted the money into the money slot and after the transaction was canceled the ATM didn't not return my R9500. I immediately went into the branch office to request for assistance and Mrs Victoria Mathale who is a manager logged an incident on my behalf and I received an sms with a Reference number 97×××××××... I have been making follow up since 12th September and till today I am not receiving a concrete response when I speak to the manager. The latest response I received this morning is that the Person who is clearing the ATM and needing to confirm the balances is now unreachable. My payments are bouncing. Please help