ATM swallowed my card

I went to an Atm in Bloemfontein, where i was working at the time on the 24th of July 2015. I withdrew a R1000.00 which i never got and i never got my card back. I called the call centre to stop my card and to report the incident. I was told that because it was not a Capitec atm investigation can take up to 31 days. Now im sitting without money because of the R1000.00 that i lost. How long do i now still need to wait. I called this morning and investigation hasnt even started yet?