1 reviews | Active since May 2016
ATM SWALLOWED CARD.....CASH BALANCE ******!!!
<p>I am so extremely furious, i used a Standard Bank ATM in Gonubie in East London, the ATM swallowed my Capitec Card and when i visited my bank the following day, what i had left on my card was ******!!</p> <p>Capitec told me it will take 2 weeks to investigate but having a family to support and relying on what i had to see us through is now no longer an option and i have to make some sort of plan.</p> <p>Surely they can speed the process up, because i am left having to deal with the problem and try to make arrangements so my family doesn't suffer!</p> <p>I hope something can be done about this asap!</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Jackie
I hereby confirm receipt of your HelloPeter post regarding the unauthorised transaction on your savings account.
I would like to first and foremost apologise for the delay in my communication. Your matter was assigned to me for an investigation. It is with huge regret to learn of the problems you had regarding this matter. Please accept my sincere apologies for any inconvenience and frustration caused.
In order to investigate your complaint, we require additional information like your savings account number and or a reachable contact number. It seems as thou you only entered a 12 digit id number instead of a 13 digit id number.
Once we have received the requested information, we will be able to commence the investigate of your claim.
Please forward the information at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Jackie
I hereby confirm receipt of your HelloPeter post regarding the unauthorised transaction on your savings account.
I would like to first and foremost apologise for the delay in my communication. Your matter was assigned to me for an investigation. It is with huge regret to learn of the problems you had regarding this matter. Please accept my sincere apologies for any inconvenience and frustration caused.
In order to investigate your complaint, we require additional information like your savings account number and or a reachable contact number. It seems as thou you only entered a 12 digit id number instead of a 13 digit id number.
Once we have received the requested information, we will be able to commence the investigate of your claim.
Please forward the information at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank