ATM SWALLOWED CARD AND NO CASH EJECTED

I withdrew R2000.00 on the 9 September 2018 in pretoria but my card was swallowed by the ATM and I did not get the money, I called the call center same day and old me I will get feedback I had to call call call call and call again as no one was attending to my query up until the last time I called... Tanya DE KLERK was assigned and they said feedback will be provided in 5 days she called no feedback instead she keeps extending the days... IS THIS HOW CAPITEC SERVICES THEIR CLIENTS? I NEEDED THAT MONEY, CAN I PLEASE HAVE MY MONEY BAC****

TODAY ITS 2 MONTHS LATER .. NO MONEY!!!