ATM stole my money : still not resolved.

The problem that I wrote about has still not been resolved. Capitec personel say that it must be resolved by the Post Bank, but the problem arised from an ATM of Capitec bank that was faulty. Thus it stands to reason that Capitec must solve the problem, not the Post Bank. I would like to know if there is another way of approaching the problem. The banking ombudsman requires me to register, and there is then an amount to pay, which I cannot do at present for Capitec ATM stole my money.

Do I go to the press, or is there another way?

Pleas advise.