Atm ****

Hi Capitec It's been 3 weeks I've trying to get help from you and I didn't get any help from the branch in Carletonville, they told me there is nothing they can do about it! Even your customer helpline is useless!

3 weeks ago the atm swallowed my mom's banking card, we immediately phoned the customer helpline to cancel her card but 40 minutes later money was withdrawn from her account!

Is there form of investigation that you can help us with to recover our money? Your helpline and the branch at Carletonville didn't help and I've got the names of all the people I spoke to for reference!

What is the procedure to follow in order for my mom to get the money back?